Refunds and Return Policy
Refunds & Returns Policy
Effective Date: 18/03/2025
At AeroTone, we stand behind the quality of our products and want you to feel confident in your purchase. If something isn’t right, we’re here to help.
✅ Returns
We accept returns within 30 days of your purchase date. To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- Proof of purchase (order number or receipt) is required.
Please note:
We do not accept returns on used products or items that show signs of wear unless they are defective.
❌ Non-Returnable Items
- Gift cards
- Discounted or clearance items (unless defective)
- Opened or used performance gear and hygiene-related items
🔄 Exchanges
Need a replacement for a defective or damaged item? No problem — we’ll exchange it for the same item at no extra cost.
💸 Refunds
Once your return is received and inspected, we’ll notify you via email. If approved, your refund will be processed automatically to your original payment method.
Please allow 5–10 business days for the funds to reflect in your account.
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- We recommend using a trackable shipping service, as we are not responsible for lost return parcels.
📩 How to Start a Return
To initiate a return or exchange, contact us at: support@aerotonestore.com
Include your order number, reason for return, and any relevant photos if applicable.
💬 Questions?
We’ve got your back. If you’re unsure whether your item qualifies for a return, email us and we’ll sort it out.