Shipping And Delivery Policy
Shipping & Delivery Policy
Effective Date: 18/03/2025
At AeroTone, we’re committed to delivering your order quickly, reliably, and with care. This policy outlines our shipping process so you know exactly what to expect when placing an order with us.
Order Processing
- All orders are processed within 1–2 business days, excluding weekends and public holidays.
- Once your order is placed, you will receive a confirmation email, followed by a shipping notification with tracking details once your order has been dispatched.
Shipping Destinations
AeroTone offers worldwide shipping.
We ship to most countries across North America, Europe, Asia, Oceania, and other international regions.
If your country does not appear during checkout, please contact us directly and we’ll do our best to assist with delivery options.
Estimated Delivery Time
Our average delivery timeframe is approximately 10 business days, depending on your location and local postal services.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 7–14 business days |
Please note: Delivery times may vary due to customs clearance, regional delays, or other unforeseen factors.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery location.
From time to time, AeroTone may offer free shipping promotions, which will be clearly communicated on our website or at checkout.
Order Tracking
As soon as your order is shipped, you will receive a tracking number via email. You can use this to monitor your delivery status through the carrier’s tracking portal.
Delivery Delays or Lost Orders
While we strive for timely delivery, occasional delays may occur due to external circumstances beyond our control (e.g., customs, weather, courier disruptions).
If your order is significantly delayed or appears lost, please contact us at support@aerotonestore.com and we’ll investigate promptly.
Incorrect Shipping Information
Please ensure all shipping details are accurate when placing your order.
AeroTone is not responsible for failed deliveries resulting from incorrect or incomplete address information. If you need to make a correction and your order has not yet shipped, please contact us immediately.
Damaged Deliveries
If your order arrives damaged, please notify us within 48 hours of delivery. Include photos of the damaged item and packaging so we can assess the issue and provide an appropriate resolution.
Need Help?
If you have any questions about your order or shipping process, our customer support team is here to help. Contact us at support@aerotonestore.com